When working with Innovative Online Design LLC. you may cancel for any reason within 3 Business Days following an order placed and receive a full refund by providing written notice to InnovativeOnlineDesign@gmail.com, or by certified mail to mailing address 23607 highway 99, suite B Edmonds wa 98026. After the 3 Business Days, we handle all returns and refunds on a case by case basis. If you have purchased products or services from Innovative Online Designs LLC. and feel you are eligible for a refund please contact your account representative and we will assist you in every way we can.